I think it's a good idea to add a sub forum where the noobies post our problems, and the mods answer our problems... I think that would be a great idea... since I came here, I was trying to search for a sub forum to ask for help, but I couldn't find it. So this would make it more newb-friendly :D
we already have two sections for bugs and such
Site suggestions and bugs (always there) is meant for the forums/website
and in the news section we have "game bug reports" (though that is not always there) it is there during OSWs and a while after them for people to report problems they are having
sometimes though during the OSWs the mods are kinda stretched thin because we mainly try to watch the servers because that is where a majority of the users are.
Most of us will try to sneak on the forums and try a answer a few problems if we know the fix but we dont know the answer to every problem