Can't make avatar pony

[Axe]

There's another thread like this made by a different person, but unfortunately no one has even replied to it trying to help.

So when I open the game I can login and choose "Americas", that's all fine, but then afterwards it won't let me click on any of the buttons that pop up, then the screen turns blank, and I can only see a purple and yellow background.

Please please please reply if you have a suggestion.

[Galapagois]

This forum area is intended for reporting suggestions & bugs to do with the site, not the game. All bugs should be reported using the system described here, and all requests for help should be directed to our support email address. This makes sure that we guarantee that the right people actually know about the problem, and can work on fixing it!