I Can Only Be A Pegasus+I Can't Leave Cloudopolis

[MisfitRemix]

The game will let me log in and create my pony, but as soon as I finish creating my pony the game takes me to the loading screen that lets you into the game and loads for a while before either taking me back to the log in screen or closing the game entirely. If I try clicking anywhere the game screen will turn white and stop responding. Regardless of whether I do anything or not, after ten minutes or so the game tells me that my connection has timed out, then it takes me back to the login screen and says that the room failed to connect and it will try to switch rooms. Then it just stays like that forever until I press cancel.
Here are some screenshots of what is happening.

https://t04.deviantart.net/0rMy1IgOpAyHe9zMZA-cT-Bg0Qo=/300x200/filters:fixed_height(100,100):origin()/pre00/2c1c/th/pre/i/2017/257/0/5/mlp_screenshots_1_by_legendofzeldisdabomb-dbndde5.png?1

https://t04.deviantart.net/GCIP_blff70TP3JIYjhNsNimRYg=/300x200/filters:fixed_height(100,100):origin()/pre00/88d3/th/pre/i/2017/258/2/e/mlp_screenshots_2_by_legendofzeldisdabomb-dbnidqb.png?1

https://t01.deviantart.net/ut8UWs_hhprEXwCtjviHK5SGZEM=/300x200/filters:fixed_height(100,100):origin()/pre00/a721/th/pre/i/2017/258/f/0/untitled_by_legendofzeldisdabomb-dbnidqb.png?1

https://t08.deviantart.net/buKOPwx2usZPzKrxECWXAGQ_e7A=/300x200/filters:fixed_height(100,100):origin()/pre00/f3e3/th/pre/i/2017/258/2/3/untitled_by_legendofzeldisdabomb-dbnidqb.png?1

https://t01.deviantart.net/ELysg9oDjwjMelbRq2ZjFoClJT8=/300x200/filters:fixed_height(100,100):origin()/pre00/f152/th/pre/i/2017/258/0/c/untitled_by_legendofzeldisdabomb-dbnidqb.png?1

https://t08.deviantart.net/A3m66MC6fHZOmwPeYd4l6oQ0MbU=/300x200/filters:fixed_height(100,100):origin()/pre00/779f/th/pre/i/2017/258/4/7/mlp_screenshots_2_by_legendofzeldisdabomb-dbnidqb.png?1

https://t11.deviantart.net/st1QeOqh1m1gN7UkaDnI_GjD_bY=/300x200/filters:fixed_height(100,100):origin()/pre00/07b0/th/pre/i/2017/258/8/f/mlp_screenshots_2_by_legendofzeldisdabomb-dbnidqb.png?1

After several HOURS of trying to be a unicorn like my oc, I decided to try to play as another race just to see what would happen. The problem still occurred if I tried to be an earth pony but I was able to get into the game and actually play a little bit as a pegasus. However, if I try to leave Cloudopolis the game just crashes like it does when I try to play anything other than a pegasus, and I have to completely shut down the game and start it up again. When I come back in it just puts me back at the portal I tried to leave from in Cloudopolis. So, I am pretty much stuck playing a pegasus and can't leave Cloudopolis at all. Also, once I finally got to play the game I experienced a lot of bugs that I already made a post about.
I have tried to download, deleted, and redownload both direct versions and the normal windows version of the game multiple times. I can only open the game with a direct download version, if I try to open it with the normal windows version it has me extract all files like it should but when it is done and I tell it to open the game nothing happens. I even tried to download all three versions so I had them all on my computer at the same time(not that I really thought that would help), but nothing I do fixes the problem.
Please help.
 

[just Kevin]

What are your computer's specs?

(Also, we can't see that screenshot you put there. Upload it to Imgur or something, and post the link here)

[MisfitRemix]

I use an 8 year old Toshiba laptop that runs on windows. The fact that it is 8 years old shouldn't make it have so many problems though because I can run other games like League of Legends and Champions Online just fine. Sorry if that wasn't the information you wanted, I am not very tech savvy.

[Galapagois]

This forum area is intended for reporting suggestions & bugs to do with the site, not the game. All game suggestions and bugs should be reported using the system described here, and all requests for help should be directed to our support email address. This makes sure that we guarantee that the right people actually know about the problem, and can work on fixing it!